Massient Privacy Policy

Last Updated: Nov 11, 2025

Introduction

Massient, Inc., along with any affiliates or subsidiaries (collectively, “Massient,” “we,” “our,” or “us”), respects your privacy and is committed to protecting it through compliance with this Online Privacy Policy (this “Policy”).

This Policy applies to personal data we collect when you interact with our website, software products, licensing platform, support services, documentation, community channels, or any other online or offline services provided by Massient (collectively, the “Services”). This Policy is intended for residents of the United States only.

Please read this Policy carefully to understand our practices regarding your information. If you do not agree with our practices, please do not use the Services.

We may update this Policy from time to time. When we do, we will revise the “Last Modified” date above.

Children Under the Age of 13

We do not knowingly collect, use, or disclose personal data from children under 13. If you are under 13, you may use our Services only with your parent’s or guardian’s permission and our verification of parental consent. If you believe we received information about your child in error, contact us at support@massient.com so we may delete it.

Information We Collect About You

We may collect the following categories of personal data, online or offline:

Identifiers such as name, email address, billing address, account identifiers, or similar information.
Financial Information such as credit card or payment details (processed through third‑party payment processors).
Commercial Information such as product licenses purchased, usage patterns, or support activity.
Network Activity Information including IP address, browser type, device information, and interactions with our websites or applications.
Geolocation Data derived from your IP address.

Massient does not collect medical, health, or insurance information. We do not collect sensitive identifiers such as Social Security numbers.

How We Collect Information

Information You Provide Directly

We collect information you provide when you:

Purchase or activate a license
Submit technical support requests
Communicate with us via email or community channels
Respond to surveys

If you submit personal data about another person, you represent that you have the authority to do so.

Information from Your Browser or Device

We automatically receive information sent by your browser or device, including IP address, operating system, browser version, time of access, and pages viewed.

Automatic Data Collection Technologies

We may use cookies, web beacons, and similar technologies to collect information about:

Your visits to our website
Your device and browser configuration
How you interact with our content
Generalized location information

Cookies help us improve performance, personalize content, and measure usage.

How We Use Your Information

We may use your information to:

Operate and improve Massient’s software and services
Provide product licenses, updates, and support
Deliver customer service
Customize your experience
Send important notices regarding licensing, security, or service changes
Provide marketing communications (where permitted by your preferences)
Improve website and product functionality
Detect and prevent fraud or security risks
Fulfill any purpose for which you provided the information
Comply with legal obligations

Disclosure of Your Information

We may disclose personal data:

To affiliates and subsidiaries
To contractors, vendors, and service providers supporting our operations
To a buyer or successor in the event of a merger, acquisition, or asset transfer
To business partners for marketing (if you have not opted out)
For any purpose you authorize
To comply with law, regulation, or legal process
To protect the rights, property, or safety of Massient, our customers, or others

We may also share aggregated or de‑identified data without restriction.

Cookies and Tracking Technologies

Massient uses the following types of cookies:

Essential Cookies

Required for the website and licensing platform to function (e.g., authentication, security).

Analytics Cookies

Used to understand user navigation and improve our website. We may use services such as Google Analytics.

You may adjust browser settings to block cookies, but some Services may not function properly.

Exercising Data Subject Rights

Depending on your state of residence, you may have the following rights:

Right to Access your personal data
Right to Correct inaccurate information
Right to Delete personal data
Right to Data Portability
Right to Withdraw Consent
Right to Opt Out of Targeted Advertising

To exercise these rights, contact us at support@massient.com. We will respond in accordance with applicable law.

Data Subject Appeals

If we deny your request and you believe the decision was incorrect, you may appeal by emailing support@massient.com. We will review and respond within a reasonable timeframe, as required by law.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. However, transmission over the internet is never fully secure. Any transmission of data is at your own risk.

You are responsible for maintaining the confidentiality of any passwords associated with your Massient account.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this Policy, unless law requires a longer retention period.

Links to External Websites

Our website may contain links to third‑party websites not controlled by Massient. We are not responsible for the content or privacy practices of those websites. Review their policies before providing any personal information.

Contact Information

For questions or concerns about this Policy or our data practices, contact us at:

Massient, Inc.
Email: support@massient.com

If you require this Policy in an alternative format, please contact us.